1. INTRODUCTION
My Detail Buddy Detailing mydetailbuddy.com appreciates your business and trust. We are a company based in North Carolina, dedicated to providing exceptional detailing services to enhance your vehicle’s appearance. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
My Detail Buddy LLC is based in North Carolina and operates web servers hosted in the United States. Our hosting providers adhere to industry-standard security measures to ensure the confidentiality and integrity of your data.
Registration Data If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can access, edit, or delete your personal information at any time, except for your username, which is fixed. Website administrators also have access to and can edit this information.
Purchase Data To receive detailing services and support, you may need to provide us with certain details about your vehicle and your service history. This information is stored securely and is used to provide you with personalized service and support.
Support Data If you have registered on our website and have a valid support account, you can submit support requests for assistance. Support form submissions are processed securely by our internal systems. Only the data you explicitly provide is collected, and you are asked for consent each time you create a new support ticket.
Comments When you leave comments on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string, to help with spam detection.
Contact Form Information submitted through the contact form on our site is sent to our company email. These submissions are kept confidential and are only used for customer service purposes; they are never used for marketing purposes or shared with third parties.
Google Analytics We may use Google Analytics or similar tools on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of monitoring your behavior on our website, please contact us directly.
Cases for Using Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity to prevent fraudulent transactions and ensure the security of our customers’ personal information;
- Customizing the website to make your experience more personal and engaging;
- Ensuring overall performance and smooth administrative functions.
3. Embedded Content
Pages on My Detail Buddy LLC’s website may include embedded content, such as YouTube videos, for example. Embedded content from other websites behaves in the same way as if you visited the other website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This includes tracking your interaction with the embedded content if you have an account and are logged in to that website. Below, you can find a list of the services we use:
Facebook: We may use the Facebook page plugin to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook are installed until you consent to them, and your IP is not sent to a Facebook server until you provide consent. You can review their privacy policy here: Facebook Privacy Policy.
Twitter: We utilize the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. You can review their privacy policy here: Twitter Privacy Policy.
YouTube: We embed YouTube videos on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies from YouTube are installed until you provide consent, and your IP is not sent to a YouTube server until you consent to it. You can review their privacy policy here: YouTube Privacy Policy.
Please note that by interacting with embedded content from these external websites, you are subject to their respective terms of service and privacy policies. We recommend reviewing these policies before engaging with embedded content.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
At My Detail Buddy LLC, we uphold a strict policy of safeguarding your personal information, and we do not share your data with third parties in a manner that would disclose any of your personal details, including email addresses or names. However, there are limited exceptions to this principle for partners with whom we may need to share data to fulfill the services you expect from us. Please review the details below:
Envato Pty Ltd: For the purpose of validating and retrieving your purchase information concerning licenses for our services, we may need to communicate your provided tokens and purchase keys to Envato Pty Ltd. This is done solely to register your validated support data based on the response from their API. You can review Envato’s privacy policy here: Envato Privacy Policy.
Ticksy: Ticksy provides the support ticketing platform we employ to manage support requests. However, it’s important to note that the data they receive is restricted to the information you explicitly provide and consent to when creating a support ticket. Ticksy complies with the EU/US “Privacy Shield,” and their privacy policy can be accessed here: Ticksy Privacy Policy.
Please be assured that any information shared with these third parties is limited to what is essential for the provision of our services and is handled in compliance with their respective privacy policies and industry-standard security measures. Your privacy and security remain paramount to us.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
My Detail Buddy LLC may provide links to third-party websites on this website. Please note that these third-party websites are not screened for privacy or security compliance by My Detail Buddy LLC, and we hereby release ourselves from any liability for the conduct of these third-party websites.
All social media sharing links, whether displayed as text links or social media icons, do not connect you to any associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in place, including any amendments, does not create rights enforceable by third parties or necessitate the disclosure of any personal information relating to members of the Service or Site. My Detail Buddy LLC bears no responsibility for the information collected or used by any advertiser or third-party website. We encourage you to review the privacy policy and terms of service for each site you visit through third-party links.
11. Release of Your Data for Legal Purposes
In certain circumstances, My Detail Buddy LLC may find it necessary or legally required to disclose your information. You agree that we may disclose your information to third parties if we, in good faith, believe it is necessary for the following purposes: to comply with a government agency request, respond to a private litigant, or address legal matters such as civil actions or criminal investigations.
If we receive a subpoena that affects your privacy, we may choose to notify you to provide you with an opportunity to file a motion to quash the subpoena. However, we are not obligated to take this action. We may also attempt to quash the subpoena ourselves. Additionally, we reserve the right to proactively report you and release your information to third parties if we believe it is prudent to do so for legal reasons, such as suspected fraudulent activities.
You release My Detail Buddy LLC from any liability arising from or related to the release of your information in response to requests from law enforcement agencies or private litigants.
Any disclosure of personal data for legal purposes will be conducted in compliance with the laws of the country in which you reside.