Terms & Conditions

01About These Terms

My Detail Buddy LLC ("My Detail Buddy," "we," "us," or "our") operates this Website and provides auto detailing services. These Terms constitute a legally binding agreement between you and My Detail Buddy.

THESE TERMS OF SERVICE ("TERMS") GOVERN YOUR USE OF THE MY DETAIL BUDDY LLC WEBSITE (THE "WEBSITE") AND ANY PRODUCTS, SERVICES, CONTENT, FEATURES, OR OFFERINGS PROVIDED ON OR THROUGH THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE WEBSITE.

02Cancellation & Rescheduling Policy Key

We require a 20% non-refundable deposit to secure every appointment prior to service. The deposit reserves your appointment slot and will always be transferred to a rescheduled appointment if needed. If you need to cancel or reschedule, we kindly ask for sufficient notice, and we'll gladly move your deposit to another appointment time.

The deposit is deducted from the total cost of the service at payment. If, for any reason, the deposit has not been paid prior to service, it will be charged when payment is due.

03Vehicle Terms & Condition Key

We strive to provide exceptional service while keeping both our clients and our team safe and satisfied. For a smooth, effective detail, we kindly ask for your cooperation with the following:

3.1Removal of Personal Belongings

Before any service, please remove all personal belongings, money, and important items from your vehicle. For safety and liability reasons, our technicians will not move personal belongings. If our technicians must wait longer than 30 minutes because belongings were not removed, we reserve the right to charge for the lost time at our discretion.

3.2Trash Removal

Please remove large amounts of trash and debris before service. Excessive trash may result in a $50 Trash Removal Fee at our discretion.

3.3Clearance of Storage Areas

Please make sure areas such as the center armrest storage and glove compartment are cleared so they can be cleaned thoroughly. To protect your personal property, we may not clean areas obstructed by belongings.

3.4Car Seats

Please remove car seats and booster seats before we arrive. While we will do our best to clean around them, we cannot guarantee complete satisfaction. For child safety reasons, we do not uninstall or install car seats under any circumstances.

3.5Variable Pricing & Specialized Services

Each vehicle may be priced according to its condition and estimated service time. Clients acknowledge that prices may vary based on vehicle inspection. Any additional charges will be communicated before work begins, so there are no surprise fees after service.

Additional fees may apply for jobs involving pet hair, staining, odors, or hazardous materials such as mold or waste matter.

3.6Stain & Odor Removal

We use professional-grade equipment and chemicals to remove stains and odors, but cannot guarantee complete removal. Some stains may be permanent, and some odors may require specialized treatment.

3.7Window Cleaning

Factors such as temperature can cause streaks or a light film after window cleaning. We recommend letting the car cool, then wiping any streaks with a microfiber towel.

3.8Exterior Maintenance

Certain exterior issues, such as baked-on brake dust or chemical etching from bird droppings, may require additional work or may be beyond restoration.

3.9Disclaimer for Damaged Components

We are not responsible for damage to heavily soiled, stained, or already-damaged interior components during the cleaning process. Failure to properly care for any wax, sealant, or coating will reduce its durability over time. We strongly recommend safe hand-washing techniques to maintain the longevity of these products.

3.10Water & Power Access

Our mobile service requires a working outdoor water spigot and a standard electrical outlet within reach of the vehicle. Please confirm both are available when you book. If you live in an apartment, condo, or HOA community, please make sure you are permitted to use them.

If water or power is unavailable or not working when we arrive and the service cannot be performed, we will reschedule your appointment and transfer your deposit to the new date, as described in Section 2.

04On-Site Terms of Service

4.1Payment Policy

Payment for on-site services is due in full upon completion. Clients will receive multiple reminders to settle payment. My Detail Buddy LLC reserves the right to require full payment upfront from clients with a history of multiple cancellations. Refusal or failure to pay may result in additional fees and forfeiture of our service guarantee.

4.2Appointment Alterations

We reserve the right to alter or reschedule appointments due to weather, equipment failure, or other unforeseen circumstances. Clients will be notified promptly, and alternative arrangements will be made whenever possible.

4.3Safety Precautions

Clients must stay a safe distance, at least 10–15 feet, from our work area to avoid trip or slip hazards. Please communicate the vehicle's condition and any potential hazards to our technicians before service. If you need to speak with us while we're working, please get our attention from a distance to avoid accidents.

4.4Client Responsibilities

It is the client's responsibility to accurately describe the vehicle's condition before our technicians arrive. Special conditions or hazards, such as urine, feces, mold, or other hazardous substances, must be disclosed to ensure a safe work environment. Failure to disclose such conditions may result in partial payment being requested, at our discretion, without completion of the job.

05Photo / Video Rights

By scheduling services with My Detail Buddy LLC, clients grant us the right to capture photos and videos of their vehicle before, during, and after service for marketing purposes. Your vehicle may be featured on our social media and website.

We value your privacy. We will not disclose personal information without prior consent, will not identify clients by name unless explicit permission is given, and will not include license plates or home addresses in promotional materials without prior consent.

If you have concerns about media featuring your vehicle, let us know before the service begins and we will make reasonable accommodations to respect your wishes.

06Service Guarantee

Our commitment to excellence extends to our service guarantee. We promise to deliver high-quality auto detailing, and if any aspect of our work is unsatisfactory, we will act immediately to address it. If there is clear indication that our technicians did not meet the agreed-upon package, or there is evidence of poor craftsmanship, we will either refund the cost or redo the incomplete or unsatisfactory portion of the service at our expense.

If you decline a redo appointment for the unsatisfactory portion of your service, refunds are limited to 20% of the service value. This guarantee covers only services included in your order and additional services authorized by My Detail Buddy LLC. Any services not authorized by us are undertaken at the client's own risk.

07Payment Terms

Payment is required upon completion of your service. Failure or refusal to pay voids our service guarantee, and any redo services or discounts will be solely at the discretion of My Detail Buddy LLC.

The client who schedules the service is responsible for ensuring a verbal or written agreement is reached regarding the pre-inspection and post-inspection of their vehicle, RV, or trailer. Failure to do so forfeits the right to request a refund.

Any claims regarding the service must be submitted within 24 hours of completion by emailing info@mydetailbuddy.com with photographs attached.

Failure to disclose underlying issues at the time of booking, such as heavy stains, foul odors, biological waste, mold, mildew, chemical spills, overspray, or other hazardous materials, will void our service guarantee. In such cases, no refunds, redos, or additional work beyond the original package or estimate will be provided.

Some situations may call for services beyond those originally ordered. Declining services recommended by our client service representatives or on-site technicians may invalidate our service guarantee.

08General Terms, Payment, Legal Fees & Disputes

8.1Payment Terms

The client agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed. Any invoice not paid at the time of order or delivery is considered past due, and the client is responsible for all collection costs, including but not limited to attorney fees and court costs, on unpaid balances at an interest rate of 18% per annum.

8.2Acceptance of Services

By accepting the product or vehicle, you acknowledge that the job is complete and the performance is satisfactory. You are responsible for inspecting the product or vehicle upon receipt. Any dispute concerning an invoice must be submitted to My Detail Buddy LLC in writing within three days of the invoice date. Failure to do so will be deemed acceptance of the job and the invoice.

8.3Dispute Resolution

Clients must notify My Detail Buddy LLC of any work in dispute, with a written explanation. After investigation, if an error is found on our part, we will make appropriate corrections.

8.4Liability

My Detail Buddy LLC is not responsible for loss of or damage to vehicles or articles left in vehicles due to fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation, or delivery of our products.

09Terms & Conditions Acknowledgement

It is the client's responsibility to read these Terms & Conditions on our website before engaging My Detail Buddy LLC to perform any services.

9.1Changes to Terms

My Detail Buddy reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically.

10Estimates

Estimates provided by My Detail Buddy LLC are good-faith estimates based on the information available when given. Estimates are valid for 30 days and are subject to change.

These General Terms and Conditions, Terms of Payment, Legal Fees, and Disputes constitute the entire agreement between the client and My Detail Buddy LLC. By engaging our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

11Vehicle Inspection & Condition

Thorough pre-inspections are central to delivering detailing tailored to each client. Before any work begins, our technicians conduct a pre-inspection with the client, sharing any concerns or observations so the process is transparent. Please clearly describe your specific goals and expectations during this step so we can deliver the results you want.

While we strive for excellence, My Detail Buddy LLC cannot be held responsible for the condition of the vehicle's surfaces before our services begin. Please disclose any pre-existing scratches, cracks, or damage during the pre-inspection. Surface imperfections may also affect the effectiveness of protective coatings or paint applications.

We reserve the right to decline any work or vehicle as necessary to maintain the quality of our services and our standards. By engaging our services, you agree to these terms governing the vehicle pre-inspection process.

12Changes, Corrections & Errors

We reserve the right to correct any mistakes, pricing discrepancies, omissions, product descriptions, or errors regarding product availability and information. Corrections may be made at any time without prior notice.

13Gift Cards

ALL GIFT CARD SALES ARE FINAL. ONCE A GIFT CARD HAS BEEN PURCHASED, IT CANNOT BE REFUNDED, RETURNED, OR REDEEMED FOR CASH. GIFT CARDS MAY ONLY BE USED TOWARD SERVICES PROVIDED BY MY DETAIL BUDDY AND ARE VALID FOR FIVE (5) YEARS FROM THE DATE OF PURCHASE. LOST OR STOLEN GIFT CARDS WILL NOT BE REPLACED OR HONORED.

14Limitation on Liability

By using My Detail Buddy LLC's services, customers acknowledge and accept the inherent risks associated with auto detailing. My Detail Buddy LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or in connection with the provision of services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

To the fullest extent permitted by law, our liability for any claim related to the provision of services shall be limited to the amount paid by the customer for the specific services rendered. Customers also agree to indemnify and hold My Detail Buddy LLC harmless from any claims, losses, liabilities, damages, or expenses arising from their use of our services, including claims brought by third parties.

This clause does not affect liability for death or personal injury arising from negligence, fraud, or any other liability that cannot be excluded or limited by applicable law. By engaging our services, customers agree that this clause is a binding legal agreement between the parties.

15Indemnity

Customers using our services agree to indemnify and hold harmless My Detail Buddy LLC, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with their use of our services. This includes, but is not limited to, claims arising from negligence, breach of contract, violation of laws or regulations, or infringement of third-party rights.

Customers agree to indemnify My Detail Buddy LLC for any actions, omissions, or conduct, whether intentional or negligent, that result in harm to My Detail Buddy LLC or any third party. This obligation survives the termination or expiration of the customer's engagement with My Detail Buddy LLC and is a binding legal agreement between the parties.

16Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts for the purpose of litigating any such action.

17Entire Agreement

My Detail Buddy LLC reserves the right to modify our website, this Agreement, and other service terms, including our Privacy Policy, at any time. It is your responsibility to review the current terms each time you use our website. If you do not agree to the updated terms, your sole remedy is to stop using our website. If any term of this Agreement is found invalid or unenforceable, that term shall be severable and shall not affect the validity and enforceability of the remaining terms.

This Agreement constitutes the entire agreement between you and My Detail Buddy LLC regarding the use of our website and the purchase of our services. Our failure to enforce any right or provision of this Agreement does not waive our right to enforce it.

18Text Messaging (SMS) Terms

Program. My Detail Buddy Text Messages are sent by My Detail Buddy LLC. When you give us your mobile number and opt in (for example by ticking the "text me about my quote" box on our quote form, booking online, or texting us first), you agree to receive text messages about your quote, appointment confirmations and reminders, scheduling updates, deposit and payment links, and customer service.

Promotional texts. Occasional offers and specials are sent only if you separately opt in to them (for example the optional "text me occasional offers" box). Agreeing to promotional texts is not a condition of getting a quote or purchasing any service.

Message frequency. Message frequency varies. Most customers receive 1 to 5 messages per quote or appointment; promotional texts, if you opt in, are no more than a few per month.

Costs. Message and data rates may apply. Check with your wireless carrier for details.

Opt out. Reply STOP at any time to stop receiving messages. You will receive one confirmation and no further messages. Reply START to resubscribe.

Help. Reply HELP for help, email info@mydetailbuddy.com, or call (704) 292-0757.

Carriers. Wireless carriers are not liable for delayed or undelivered messages.

Privacy. We do not sell, rent or share your mobile number or text-messaging opt-in consent with third parties or affiliates for their marketing purposes. See our Privacy Policy for how we handle your information.

19Contact Information

Questions about these Terms? We're happy to help.